Privacy Policy
Last updated: 14 February 2025
Information We Collect
When you interact with our services, we gather different types of information. Some you give us directly. Other bits come from how you use our platform.
Information You Provide Directly
Information Collected Automatically
Like most websites, we automatically collect certain technical data:
How We Use Your Information
We don't collect data for the sake of it. Everything we gather serves a specific purpose related to running our education platform and helping you make informed business decisions.
| Purpose | How We Use It |
|---|---|
| Service Delivery | Providing access to educational content, processing enrollments, managing your account |
| Communication | Sending program updates, responding to inquiries, sharing relevant resources |
| Improvement | Analyzing usage patterns, testing features, enhancing user experience |
| Security | Preventing fraud, protecting accounts, maintaining platform integrity |
| Legal Compliance | Meeting Australian regulatory requirements, responding to legal requests |
Data Sharing and Third Parties
We don't sell your personal information. Period. But we do work with certain service providers who help us run the platform.
Service Providers We Work With
All these providers are bound by contracts requiring them to protect your information and use it only for specified purposes.
When We Must Share Information
Australian law requires us to disclose information in certain situations. These include valid legal requests from law enforcement, court orders, or when necessary to prevent serious harm. We'll notify you when legally permitted to do so.
Your Rights Under Australian Privacy Law
The Privacy Act 1988 gives you specific rights regarding your personal information. Here's what you can do and how to exercise these rights.
- Access Your Data – Request a copy of all personal information we hold about you. We'll provide this within 30 days in a readable format.
- Correct Inaccuracies – Ask us to fix any incorrect or outdated information. We'll update it promptly and notify relevant third parties if necessary.
- Request Deletion – Ask us to delete your data when it's no longer needed. Some information must be retained for legal reasons.
- Object to Processing – Opt out of certain uses of your information, particularly marketing communications.
- Lodge a Complaint – Contact the Office of the Australian Information Commissioner if you believe we've mishandled your data.
To exercise any of these rights, contact our privacy team using the details at the bottom of this page. We'll verify your identity and process requests within the timeframes required by law.
Data Security Measures
Protecting your information isn't just about following regulations. It's about maintaining the trust you place in us when sharing personal details.
Technical Safeguards
Organizational Measures
Technology alone isn't enough. Our team follows strict protocols including confidentiality agreements, privacy training, and the principle of least privilege – staff only access information necessary for their role.
In Case of a Data Breach
If a breach occurs that's likely to result in serious harm, we'll notify affected individuals and the Office of the Australian Information Commissioner within 72 hours, as required by the Notifiable Data Breaches scheme. We'll provide clear information about what happened and steps to protect yourself.
Cookies and Tracking Technologies
We use cookies and similar technologies to make the site work properly and understand how people use it. You have control over most of these.
Types of Cookies We Use
You can control cookies through your browser settings. Keep in mind that blocking certain cookies might affect site functionality. Essential cookies can't be disabled as they're necessary for the platform to work.
Data Retention and Deletion
We don't keep your information forever. Retention periods depend on the type of data and legal requirements.
Retention Periods
When we delete data, it's removed from active systems and backups within 90 days. Some information may remain in archived backups for disaster recovery purposes but becomes inaccessible for normal operations.
International Data Transfers
Our primary data storage is within Australia, but some service providers operate internationally. When data moves overseas, we ensure proper protections are in place.
We only transfer data to countries with adequate privacy protections or use standard contractual clauses approved by the Australian Information Commissioner. You have the right to ask about overseas disclosure of your information.
Children's Privacy
Our platform is designed for adults making business decisions. We don't knowingly collect information from anyone under 18 without parental consent. If we discover we've inadvertently collected such data, we'll delete it promptly.
Changes to This Policy
Privacy practices evolve. When we update this policy, we'll post the new version with a revised date at the top. For significant changes, we'll notify you via email or through a prominent notice on the platform.
Continuing to use our services after changes take effect means you accept the updated policy. If you disagree with changes, you can close your account.
Privacy Questions and Contact Information
Questions about this policy or how we handle your information? We're here to help.
For complaints about privacy breaches, you can also contact the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992.